Information We Collect
When you contact us or request service, we collect your name, phone number, email address, and the address where you need leak detection. We also collect details about your plumbing issue so we can send the right technician.
Like most websites, we automatically collect certain technical information when you visit, such as your IP address, browser type, and pages you view. This helps us understand how people find and use our site.
How We Use Information
We use your contact information to schedule appointments, provide leak detection services, and follow up on your request. We may also send you service updates or reminders related to your appointment.
We use website data to improve our site, respond to your inquiries, and keep our services running smoothly. We do not sell your personal information to anyone.
Cookies and Tracking
Our website uses cookies and similar tracking technologies to remember your preferences and understand how you interact with our site. Cookies are small files stored on your device that help us improve your browsing experience.
You can set your browser to refuse cookies or alert you when cookies are being sent. If you disable cookies, some parts of our website may not work as well.
Analytics and Third-Party Tools
We use third-party analytics tools, such as Google Analytics, to collect information about how visitors use our website. These tools help us see which pages are popular and how people find us.
These third-party providers have their own privacy policies that govern how they handle your data. We do not control their practices, but we choose providers that respect user privacy.
Data Sharing and Disclosure
We do not sell, rent, or trade your personal information. We may share your information with trusted service providers who help us operate our business, such as scheduling software or payment processors. These providers only access your information to perform specific tasks for us.
We may also disclose your information if required by law, to protect our rights, or to ensure the safety of our customers and team.
Data Retention
We keep your personal information only as long as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. When your information is no longer needed, we securely delete or anonymize it.
Data Security
We take reasonable steps to protect your personal information from unauthorized access, loss, or misuse. These steps include secure servers, encryption where appropriate, and limiting access to your data to only those who need it to do their jobs.
No method of transmission over the internet is completely secure, so we cannot guarantee absolute security. But we work hard to keep your information safe.
User Rights
You have the right to request access to the personal information we hold about you, ask for corrections, or request deletion. You can also opt out of marketing communications at any time.
To exercise any of these rights, contact us using the information below. We will respond to your request within a reasonable timeframe.
Children's Privacy
Our services are not directed to children under 13, and we do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us so we can delete it.
Changes to This Policy
We may update this privacy policy from time to time. When we do, we will post the new version on this page and update the effective date. We encourage you to review this policy periodically to stay informed about how we protect your information.
Contact Information
If you have questions about this privacy policy or how we handle your information, please reach out to us. We are happy to help.